Delivery & Returns
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Click Here to access our online returns management page.
XT Development, Inc. will call you the evening prior to delivery to provide a 4 hour delivery window. It may take up to 72 hours from the time an ordered is placed for delivery to be processed and scheduled.
XT Development, Inc. will attempt to remain inside the scheduled delivery window as best as possible, but weather conditions and unexpected delays may occur.
Please provide the most accurate contact information available to insure that the delivery personnel can communicate with you the evening prior to as well as the day of delivery.
If you miss your agreed upon 4 hour delivery window, it will be necessary to reschedule for a new delivery date. You will forfeit your original delivery fee if there was any as well as pay an additional delivery fee for the rescheduled date.
Please take the precaution of measuring rooms, doors, hallways, stairways, and any sharp turns to guarantee your new merchandise will fit or that any services being performed are billed correctly. If the delivery personnel are unable to deliver merchandise or perform service due to confined spaces, your delivery fee will be forfeit and non-fitting merchandise will be subject to a 10% restocking fee and labor costs will still apply for time expended on any project.
Delivery personnel must have a clear pathway to the room or work-area in which the merchandise or service will be placed to insure a safe and damage free delivery. Please be prepared by removing any protruding wall hangings or accent pieces that may pose difficulties. XT Development, Inc. will not move any existing items, fixtures, furniture, or electronics unless prearranged.
To protect wood, tile, carpet, or linoleum floors, please lay rugs, blankets or cardboard down for the delivery personnel. If the item is to be placed on wood floors, please place pieces of cloth or felt down under legs or casters to protect your floors. XT Development, Inc. is not responsible for damage to floors or for cleaning carpets.
XT Development, Inc. will inspect all of your merchandise and/or services performed with you to verify that it has been placed in your possession in good condition and/or performed with quality. XT Development, Inc. will only provide exchanges for damage caused by our staff or manufacturer defect.